We are pleased to announce that Solar Service Group has earned its ISO 9001 Certification. Below we break down exactly what that means and why it’s an important certification for any business to hold.
Who are the ISO?
The International Organisation for Standardisation (ISO) are an independent organisation who work across the globe to promote international standards for quality management systems (QMS). A QMS helps organisations coordinate and direct activities to meet regulatory and customer requirements.
To date, the ISO have published almost 20,000 standards that cover a wide range of industries such as manufacturing, healthcare and technology.
What is ISO 9001 certification?
ISO 9001 is the most recognised quality management system standard in the world. It can be used by any organisation regardless of size. Over one million companies in 170 countries are ISO 9001 certified.
For an organisation to receive its ISO 9001 certification, it must follow the requirements outlined in the ISO 9001 standard. To meet this standard, a company must possess the ability to provide products and services that meet customer requirements and demonstrate consistent improvement.
What is the purpose of ISO 9001?
ISO 9001 helps ensure that the products and services supplied to customers are consistent and of superior quality. Customer satisfaction is ISO 9001’s primary concern, therefore the standards under ISO 9001 are developed to maintain and exceed customer satisfaction.
How does a company become ISO 9001 certified?
There are 4 steps to becoming ISO 9001 certified. Firstly, the ISO review any existing quality management systems in relation to the requirements of the ISO 9001 standard. Next, an audit of the company’s QMS documentation is undertaken. After this is completed, a certification audit is completed on site to confirm that the company has implemented the QMS. Lastly, the ISO completes an annual surveillance audit to check the ongoing implementation of the QMS across the company.
The importance of ISO 9001 certification
Earning an ISO 9001 certification increases the value and credibility of an organisation or company. If the company you are dealing with is ISO 9001 certified, it means that they have the necessary systems in place to be able to provide you with superior products and the highest level of customer service possible.
How do I check if a company is ISO 9001 certified?
The Joint Accreditation System of Australia and New Zealand (JAS-ANZ) provides visitors with an online directory that can be used to confirm an organisations ISO certification in Australia and New Zealand.
View ours here.